Terms and Conditions
Welcome to Twina Car Solutions Ltd (“we”, “us”, or “our”). By using our website https://twinacarsolutions.co.uk and our services, you agree to the following terms and conditions. Please read them carefully before booking, renting, or purchasing a vehicle from us.
1. Eligibility
You must be at least 21 years old and hold a valid UK or international driving licence (for rentals) to use our services. Additional documentation may be required for verification.
2. Services Offered
We provide:
Vehicle rental services (short-term and long-term)
Vehicle sales (new and used)
Additional services including delivery, insurance add-ons, and maintenance (where applicable)
3. Vehicle Rental Terms
3.1 Booking & Payment
Rental bookings can be made online or in person. A valid debit/credit card is required for reservation. Full payment is due prior to vehicle release.
3.2 Deposit
A security deposit may be required, refundable upon safe return of the vehicle.
3.3 Rental Period
You are responsible for returning the vehicle on or before the agreed return date/time. Late returns may incur additional charges.
3.4 Use of Vehicle
You agree not to:
Use the vehicle for illegal activities
Allow unlisted drivers to operate the vehicle
Drive under the influence of drugs or alcohol
Take the vehicle outside the UK without prior written permission
3.5 Damage & Insurance
Basic insurance is included unless stated otherwise. The renter is liable for any damage not covered by insurance or exceeding coverage limits.
4. Vehicle Sales Terms
4.1 Orders & Payments
Full payment is required before ownership is transferred. We accept various payment methods, details of which are available at point of sale.
4.2 Vehicle Inspection
All vehicles are sold as seen unless otherwise stated. Buyers are encouraged to inspect the vehicle before purchase.
4.3 Warranty
Used vehicles may include a limited warranty. Details will be outlined in your sales agreement.
4.4 Returns
Once a vehicle has been sold and registered, it cannot be returned unless otherwise agreed in writing. Consumer rights will be upheld as per UK law.
5. Cancellation Policy
Rentals: Free cancellation up to 24 hours before the start of the rental period. Later cancellations may incur a fee.
Sales: Cancellations are not accepted once the sale is finalized.
6. Liability
Twina Car Solutions is not liable for:
Loss or damage to personal belongings in vehicles
Indirect or consequential loss resulting from vehicle malfunction or unavailability
7. Privacy
We process personal data in accordance with our Privacy Policy and UK GDPR.
8. Modifications
We reserve the right to modify these Terms at any time. Continued use of our website and services constitutes acceptance of any changes.
9. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled in UK courts.
10. Contact
For any questions, please contact us:
Twina Car Solutions Ltd
Address
Phone